g r a y v i n e . | FAQs
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What are your shipping rates?

Dresses – $12.50

Accessories – $10.00

We use express shipping (within Australia) that has a delivery time of 1-3 business days depending where you live. All orders placed by 12pm (AEST) are sent the same day.

What is your refund policy?

We offer a full refund (less any postage costs) if the item is returned within 14 days at the purchasers cost. We do not offer refunds for change of mind, this includes a change of mind in regards to colour, size and fit.

All items must be in their original, unworn, unwashed condition. All tags and incidentals (ie spare buttons) must be attached. Please take care when trying on the item, as we are not able to accept returns with makeup stains or that smell of perfume. If we deem the item not to be in perfect condition the item will simply be returned to the customer.

No return or exchange on earrings.

When returning an item please keep the tracking number handy in the rare case the parcel goes missing. We CANNOT be held liable for parcels that go missing on the way back to us

How do I change my order?

If you need to make any changes to your order you can email grayvine@outlook.com with the correct changes and please include your order number and name.  Please note changes to the address can’t be made once the parcel leaves grayvine. as it becomes property of the courier company.

Do we have a shop front?

We are an online store however can offer showroom appointments by contacting us at grayvine@outlook.com or through our Facebook page

What if I order a product that you sell out of?

grayvine. makes every effort to keep our online store up to date, should you order and pay for an item that has sold out we will notify you and offer a solution.

We are always around to help – please feel welcome to contact us at any time at grayvine@outlook.com and we will get back to you!